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Troubleshooting
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 I am under
Windows 95, 98 or ME, and the application frequently crashes. What
can I do?
- If all is frozen and needs you to reboot the
computer, check whether your display card is of ATI brand (and more
precisely ATI Rage). If it is the case, the problem comes from a
display driver malfunction. Go to the manufactuer's site and
download and install the most recent version of the driver.
- If the application generates a "crash.log" file, open it using a
text editor (Notepad). If you read a line starting with "Exception
#c0000090 at address ...", it comes from a malfunction of your
printer driver.
Go to the manufactuer's site and download and install the most
recent version of the driver.
If it still doesn't work, then download this little program:
FPUPatch and run it. It
will make Melody or Harmony Assistant avoid this problem to occur
again.
None of the solutions above is
working. What can I do ?
Contact the tech support. If you can, use the "?"
menu (Windows) or the system menu (Macintosh), then the
"Internet>Send us an e-mail" option. Otherwise, send a regular
e-mail to support@myriad-online.com.
Explain clearly what happens, and attach if necessary the
"crash.log" file that has been generated (Windows) or a score that
highlights the problem.
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